Warranty

G.R.Y Water Treatment LLC (“G.R.Y”) warrants to the end user (“Customer”) that all parts of Hardless NG™ (the “Product”) is free from defects in material and workmanship for a period of 2 years from the date of original purchase (the “Warranty Period”). This Limited Warranty is made to the original Customer and shall be effective from date of original purchase as shown on Customer’s receipt. Dated proof of purchase such as the Customer’s receipt is required to establish warranty eligibility.

The Product will be considered as defective if the defect materially impairs its performance or value to the original Consumer under normal installation, use and service. In the event the Product is found to be defective in material, workmanship or not in conformity with any express warranty for a specific purpose, during the Warranty Period, G.R.Y. will repair or, at its option, replace the Product with the same and comparable item; labor is not covered and should be paid by the Customer.

EXCEPT WHERE PROHIBITED BY LAW, THIS WARRANTY IS EXCLUSIVE AND IS INLIEU OF ANY EXPRESS OR IMPLIED WARRANTY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TREATMENT OF CERTAIN WATER OR THOSE ARISING FROM A COURSE OF DEALING, CUSTOM OR USAGE OF TRADE, EXCEPT FOR TITLE AND AGAINST PATENT INFRINGEMENT. AND HEREBY EXPRESSLY DISCLAIMS ALL OTHER SUCH WARRANTIES.

G.R.Y. SHALL HAVE NO LIABILITY TO THE ORIGINAL CUSTOMER OR ANY OTHER PERSON FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, INDIRECT OR PUNITIVE DAMAGES ARISING FROM ANY DEFECT BASED UPON BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, STRICT TORT OR ANY OTHER LEGAL THEORY. IN PARTICULAR, AND WITHOUT LIMITATION, G.R.Y. SHALL NOT BE LIABLE FOR PERSONAL INJURY OR DEATH, PROPERTY DAMAGE, LOST PROFITS OR OTHER ECONOMIC INJURY, NOR UPON ANY CLAIM BASED ON ALLEGED NEGLIGENT DESIGN OR MANUFACTURE OF ANY GOODS, OR THE OMISSION OF ANY WARNINGS WITH RESPECT THERETO.

Some states or provinces do not allow limitations or exclusion of incidental or consequential damages, so the above limitation may not apply to you.

What Does This Warranty Not Cover?

This warranty does not cover:

1. Use not in accordance with the instructions in the Hardless™ owner’s manual, including instructions for maintenance.
2. Damage-due to neglect, abuse, misuse, or mishandling.
3. Water network interruptions or non-standard pressure. (In such cases we recommend to install a pressure-reduction device).
4. Damage resulting from improper installation.
5. Damage resulting from alteration, improper maintenance or repair.
6. Damage due to acts of nature including but not limited to, lightening, wind, flood or earthquake, fire or freezing.
7. Damage due to accident.
8. Shipping costs for replacements.
9. Labor charges for installation or for removal and re-installation of the product for servicing and normal wear parts.

How Can The Customer Get Warranty Service?

If the Product is found to be defective during the Limited Warranty, the Customer should timely notify G.R.Y. of the claimed defect via email to warranty@hardlessng.com or via telephone at 1-(888) 855-1802 Mon-Fri: 8:00 AM - 5:00 PM Pacific Time (PT) BEFORE sending your return.
Then return the claimed defective product, prepaid standard freight, to G.R.Y Water Treatment LLC, Returns Services, 950 Lakeshire Court, San Jose, California 95126 together with a copy of a sales receipt and a brief description of the product defect. Expedited freight options are available at Customer expense.
This Limited Warranty is applicable in the United States and Canada.