Return Policy

Returns
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

We offer 30 days free returns. If 30 days have gone by since your purchase, the return shipping cost will not be covered by us.

To complete your return, we require a receipt or proof of purchase. We also ask that you contact us to receive an RMA authorization.

There are certain situations where only partial refunds are granted
- Any item that is damaged or missing parts for reasons not due to our error

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@hardlessng.com.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@hardlessng.com and send your item to: GRY Water Treatment LLC, 950 Lakeshire Ct., San Jose CA 95126, United States.

Shipping
To return your product, you should mail your product to: GRY Water Treatment LLC, 950 Lakeshire Ct., San Jose CA 95126, United States

You will be responsible for paying for your own shipping costs for returning your item past the 30 days free return period.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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